ISDM – RingCentral integration for Microsoft Teams

RingCentral and Microsoft Teams

RingCentral as a cloud PBX service can easily integrate with your Microsoft Teams deployment, extending the feature set available from the base Microsoft Teams Phone System license.

With RingCentral’s presence in over 40 countries and the ability to provide local and toll-free numbers from over 100 countries, you can rely on RingCentral for cloud PSTN services for your Teams deployment. Not only that, but if you are looking for a Contact Center solution, RingCentral’s Enterprise level cloud Contact Center works with Microsoft Teams as well.

RingCentral Embedded Dialler for Microsoft Teams

Using the RingCentral’s embedded dialler for Teams means you can utilise all of RingCentral’s feature set via the RingCentral app, which adds functionality not available from the MS Teams Phone System itself, including monitoring and taking over calls from members of your team. The video takes you through the end-user experience of the RingCentral Embedded Dialler for Microsoft Teams.

RingCentral Cloud PBX for Microsoft Teams

If you are looking for the single app experience, then the RingCentral Cloud PBX for Microsoft Teams is for you. You do not get access to the extra RingCentral mid-call features mentioned above, but you still have the ability to use RingCentral’s enterprise level IVR, call queuing, and call recording functionality as usual on-top of the mid-call functionality from the Teams Phone System. This video covers the end-user experience of this solution.