Superior Support Services
Our dedicated team of specialists are on call 24/6 to provide the best
support services for our customers.
24/6 Operations Centre
We are here to support you on your collaboration journey, and we believe that effective support is the key to any solution. We have a dedicated video network operations centre that works 24/6 to ensure that nothing will stand in the way of your collaboration estate.
Through our dedicated VNOC (Video Network Operations Centre), ISDM Solutions can monitor systems remotely, and ensure that everything is working as it should. ISDM in addition can run a series of diagnostics prior to staff arriving on site. Leave the running of your video conferencing estate in our hands, and even receive detailed reports at a frequency that suits you.
Prevention is often better than cure. ISDM will work with your on the ground teams to ensure that hardware is regularly health checked and any issues can be resolved promptly, any audio visual network is the sum of its parts, and we want to ensure that all parts are working well to deliver a fully functional technology estate.View Options
Our engineers are fully qualified technical operations specialists, whether they are working for you on site, or helping via our helpdesk, you can be sure that our team will work to deliver a high-quality service.View Options
Flexible service options
ISDM believe that service should be flexible and built around your needs. Be it a fully managed service, service tokens or even a dedicated engineer on site, ISDM will work with you to build a support package that perfectly suits your needs.View Options